Frequently Asked Questions

1. How do I book a collection with Direct Baggage?
Simply go to the Quote Me page and fill out the required details or call us on 0044(0)1455 556 522. When the details are finalised we will send a 'Confirmation of Booking' email with Yourtags attached. You will then be emailed your outbound and inbound luggage travel documents (Air Waybills). In the case of a multi-leg trip we will email you the additional paperwork that you will require. Please affix an Air Waybill to each piece of luggage ready for collection by a DHL/FedEx representative.

2. What is an Air Waybill?
An Air Waybill is a paper ticket containing your collection and delivery details as well as a unique tracking number. Should you wish to make a note of the tracking number you can access an update of your shipment by visiting the Direct Baggage on-line tracking system.

3. Do I need to tell you the weight of my shipment?
The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight just tell us what type and how many items you want to send, our system has been designed to calculate the charge for you. If the weight is more than the maximum stated weight please choose another option.

4. What do I have to do to prepare my items for collection?
Simply have your items ready to go. Golf bags must be in an airline compatible case or cover and skis must be in an appropriate ski container, the same applies to ski boots. Sturdy heavy duty boxes and bags may also be used.

5. How do I pay Direct Baggage?
Bookings and payments can be made on our website. After confirming your booking you will be directed to the payment page or call us to book and pay.
Direct Baggage has arranged for Sagepay to accept your payment using Worldpay.

6. What is your service area?
We currently offer a service to and from all EU Member States and The USA. We can also service most other worldwide destinations however certain restrictions may apply, please contact us if you are not sure.

7. Do you collect or deliver on Saturday or Sunday?
We can only collect and delivery weekends using our own service within the UK. This is a bespoke service so please contact us for a price.

8. Are there items that I cannot send with Direct Baggage?
For a list of unacceptable items click here

9. Does it cost more to send my golf clubs or skis?
At Direct Baggage we charge by the item.

10. Is my baggage protected against possible loss or damage?
Direct Baggage cannot provide any insurance for and in no manner will be liable for the loss of or physical damage to certain packages, including but not limited to, jewellery, electronic equipment, personal keepsakes, antiques, fragile items (including glass), unique or one-of-a-kind items or items of unusual value (including, but not limited to, precious metals, or currency). Such items are shipped expressly at your own exclusive risk. Although the carrier has goods in transit cover, (see conditions of carriage) you are advised to check your travel insurance or home insurance as these may cover you. If at any time you need to make a claim then please contact us and we will handle it.

11. How many days in advance do I need to book?
Direct Baggage requires your booking same day for UK and EU countries where paperwork can be emailed to the customer providing the booking is made before 9.30 AM for a PM pick up, or 3 days in advance of the departure of your luggage if you require paperwork posted to you.